When returning parts to OCS' factory, a Return Authorization (RA) may be obtained by contacting the Melbourne Factory Repair Center by telephone at 321-259-5009 or by email at

Factory Support

Factory support is available to OCS product users during normal business hours. Normal business hours are weekdays, excluding holidays, 8:00 AM to 5:00 PM Eastern Time Zone. Factory support is available by telephone at 321-259-5009 or by email


Visit our downloads page to download OCS software.


Visit our Literature page to download brochures, quick start guides, and manuals for OCS products.